Policies & FAQ's

Cancellation Policy

Pet Taxi, Dog Walking, Drop-In Visits, Pet Sitting:

  • Cancellations made more than 24 hours in advance: No charge.
  • Cancellations made less than 24 hours in advance: 50% of the service fee.
  • Same-day cancellations: Full service fee.

Overnight Care:

  • Cancellations made more than 7 days in advance: No charge.
  • Cancellations made 3-7 days in advance: 50% of the service fee.
  • Cancellations made less than 3 days in advance: Full service fee.

Payment Policy

Accepted Forms of Payment:

  • Apple Pay
  • Venmo
  • Zelle
  • Check
  • Cash

Payment Terms:

  • Regular Services (Dog Walking, Drop-In Visits, Pet Taxi): Payment is due at the time of service unless otherwise agreed upon. 
  • Overnight Care: Payment is due at the end of the service period unless otherwise agreed upon. Invoices are emailed for your records.
  • Late Payments: A late fee of 1.5% per month applies to balances unpaid after 30 days. Services may be paused until the balance is cleared.

Non-Refundable Deposit Policy

A 25% non-refundable deposit is required at the time of booking for long term services that may require:

  • Extended overnight care.
  • Extended pet sitting or holiday care. 

The remaining balance is due at the end of the service period. This policy helps ensure availability and proper scheduling for all clients.

Emergency Policy

In the event of an emergency:

  • I will immediately contact you and your designated emergency contact.
  • If veterinary care is required, I will transport your pet to the nearest available veterinarian. Associated costs are the owner’s responsibility.
  • Severe weather or natural disasters may require rescheduling or cancellation for safety reasons.

Emergency contact information is collected during the Meet & Greet to prioritize your pet’s safety.

Holiday Policy

As a dedicated pet care provider, I work through the holidays to meet your needs.

Holiday Surcharge: A $15 surcharge applies to services on the following holidays:

  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day

Booking in Advance:

  • Holiday appointments fill up quickly. Book as early as possible to secure your spot.
  • A minimum of 72 hours’ notice is required for holiday bookings.

Special Needs: If your pet requires medication or additional care during the holidays, please let me know at the time of booking.

Frequently Asked Questions

What towns do you service?
I currently serve Chatham, Harwich, and Brewster. Travel outside this range may be available, feel free to inquire.

How far in advance do I need to schedule services?
After completing our Meet & Greet, you may schedule services anytime. For optimal availability, please provide 24-72 hours’ notice. I will do my best to accommodate last-minute requests when possible.

What happens if my pet has special needs or requires medication?
During the Meet & Greet, we’ll discuss your pet’s specific needs, including medications, feeding schedules, or behavioral concerns. I’ll ensure their care plan is followed precisely.

How do I handle emergencies while my pet is in your care?
I will immediately contact you and your emergency contact. If your pet requires urgent veterinary care, I’ll transport them to the nearest available veterinarian, with all costs being the owner’s responsibility.

Can I book recurring services?
Yes! I’m happy to schedule weekly or ongoing services to meet your needs. Simply let me know your preferred schedule, and I’ll set it up for you.

If you have additional questions or need assistance, feel free to contact me at beachsidebarkspetcare@gmail.com.

 

 

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