Policies & FAQ's

Cancellation Policy

Pet Taxi, Dog Walking, Drop-In Visits, Pet Sitting:

• Cancellations made more than 24 hours in advance: No charge.
• Cancellations made less than 24 hours in advance: 50% of the service fee.
• Same-day cancellations: Full service fee.

Overnight Care:

• Cancellations made more than 7 days in advance: No charge.
• Cancellations made 3-7 days in advance: 50% of the service fee.
• Cancellations made less than 3 days in advance: Full service fee.

Payment Policy

Accepted Forms of Payment:

• Apple Pay
• Cash
• Check
• Venmo
• Zelle

Payment Terms:

• Regular Services (Dog Walking, Drop-In Visits, Pet Taxi): Payment is due at the time of service unless otherwise agreed upon. 
• Overnight Care: Payment is due at the end of the service period unless otherwise agreed upon. Invoices are emailed for your records, if need be. 
• Late Payments: A late fee of 1.5% per month applies to balances unpaid after 30 days. Services may be paused until the balance is cleared.

No-Show Policy

I completely understand that plans can change, but please let me know as soon as possible if you need to cancel a visit or appointment. If I arrive for a scheduled service and am unable to access your home or pet, it will be considered a no-show, and the full visit fee will be charged.

This helps ensure my time and travel are respected, as I reserve that time specifically for your pet(s).

Please make sure keys, lockboxes, door codes, and gate information are up to date before your scheduled service.

Non-Refundable Deposit Policy

A non-refundable deposit may be required for extended care, overnight stays, holiday bookings, or reservations during high-demand periods. This deposit reserves your dates and ensures availability, as these appointments often block out significant time in my schedule.

Deposits are only requested when appropriate and will always be communicated in advance. Regular daily walks or standard drop-in visits typically do not require a deposit.

Emergency Policy

Your pet’s safety and well-being are always my top priority!

In the event of an emergency:

I will contact you and your designated emergency person immediately.

If your pet requires urgent veterinary care, I will safely transport them to the nearest available veterinarian. All medical expenses are the owner’s responsibility.

During severe weather (such as heavy snow, icy roads, or flooding), I will do everything possible to reach your pet. However, services may be delayed, adjusted, or canceled if travel becomes unsafe.

I will always keep you updated and will never leave your pet in an unsafe situation.
Emergency contact information is collected during the Meet & Greet so I can act quickly and responsibly if something unexpected occurs.

Holiday Policy

Holiday Surcharge:

To ensure I’m available for families during the busiest times of the year, a $20 holiday surcharge is applied to each visit booked on the major holidays listed below:

• New Year’s Eve
• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Overnight stays booked on these holidays include a $35 surcharge.

These fees help support availability and reflect the extra time and commitment involved in providing holiday care.

Booking in Advance:

• Holiday appointments fill up quickly. Book as early as possible to secure your spot.
• A minimum of 72 hours’ notice is required for holiday bookings.

Special Needs: If your pet requires medication or additional care during the holidays, please let me know at the time of booking.

Frequently Asked Questions

What towns do you service?
I currently serve Chatham, Harwich, and Brewster. Travel outside this range may be available, feel free to inquire.

How far in advance do I need to schedule services?
After completing our Meet & Greet, you may schedule services anytime. For optimal availability, please provide 24-72 hours’ notice. I will do my best to accommodate last-minute requests when possible.

What happens if my pet has special needs or requires medication?
During the Meet & Greet, we’ll discuss your pet’s specific needs, including medications, feeding schedules, or behavioral concerns. I’ll ensure their care plan is followed precisely.

How do I handle emergencies while my pet is in your care?
I will immediately contact you and your emergency contact. If your pet requires urgent veterinary care, I’ll transport them to the nearest available veterinarian, with all costs being the owner’s responsibility.

Can I book recurring services?
Yes! I’m happy to schedule weekly or ongoing services to meet your needs. Simply let me know your preferred schedule, and I’ll set it up for you.

If you have additional questions or need assistance, feel free to contact me at beachsidebarkspetcare@gmail.com.